Quality Assurance

Last updated: 7 September 2026

This policy applies to ibcare.co.uk and the services provided under the iB Care brand by RAYBIC LIMITED, a company registered in England (Company No. 16461518), whose registered office is 121 Burney Drive, Eagle Farm South, Milton Keynes, England, MK17 7BT ("iB Care", "we", "us", "our").

Quality and safety sit at the heart of iB Care. Every care professional we supply is recruited, vetted and supported to a consistent standard, so the care homes, supported living services and healthcare providers we work with can rely on the people who arrive on shift. This page explains our quality assurance framework.

1. Rigorous recruitment and vetting

Before any care professional works through us, we complete a thorough compliance process:

• Verified proof of identity and right to work in the UK;
• Enhanced Disclosure and Barring Service (DBS) checks, including the relevant barred lists;
• A full employment history with gaps explored, and professional references obtained;
• A face-to-face or video interview and role-specific competency checks;
• Verification of professional registration (for example NMC) where a role requires it.

2. Mandatory training

Our care professionals complete and keep up to date the training expected in adult social care, which typically includes:

• Safeguarding of adults and children;
• Moving and handling;
• Infection prevention and control;
• Basic life support and first aid awareness;
• Health and safety, fire safety and food hygiene;
• Equality, diversity and person-centred care;
• The Care Certificate standards for those new to care.

Training and certificate expiry dates are tracked in our secure staff compliance system so nothing lapses unnoticed.

3. Ongoing supervision and monitoring

• We gather feedback from clients after placements and act on it quickly;
• Compliance documents are reviewed and refreshed on a rolling basis;
• Performance concerns are addressed promptly and fairly;
• We maintain clear, auditable records for every care professional.

4. Working with regulated providers

Many of our clients are registered with and regulated by the Care Quality Commission (CQC). We support their compliance by supplying appropriately checked and trained staff and by keeping our records available for inspection. iB Care provides staffing services; the regulated activity remains the responsibility of the registered provider.

5. Continuous improvement

We review our processes regularly, learn from feedback and complaints, and update our standards to reflect best practice and changes in guidance. Our aim is simple: the right person, properly prepared, every time.

6. Concerns and feedback

If you have feedback on the quality of a placement, or wish to raise a concern, please see our Safeguarding & Complaints page or contact us below.

Contact us

For any question about this policy, or to exercise your rights, contact us:

• Email: hello@ibcare.co.uk
• Phone: +44 121 816 2255
• Post: Data Protection, RAYBIC LIMITED (t/a iB Care), 121 Burney Drive, Eagle Farm South, Milton Keynes, England, MK17 7BT